At Naseeha, we don’t wait for things to get worse.. We’re ready when you’re ready.
Whether you’re overwhelmed, lonely, anxious, or unsure what you’re feeling, our peer support counselors are here to listen, no matter the time of day. We’re not therapists. We’re trained responders grounded in your lived experience. We understand what it means to struggle and what it means to need someone to hear you out without judgment, labels, or expectations.
Have a question or suggestion about the Helpline?
Email us at helpline@naseeha.net, we’d love to hear from you.
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Naseeha is a Muslim mental health helpline that provides culturally competent and spiritually appropriate counseling to diverse populations. This helpline is specifically designed to address the unique mental health challenges faced by Muslims, and it offers confidential and non-judgmental support to those in need. However, those of different faiths or no faith are welcome to use this helpline as well as our counselors are trained in various therapeutic modalities and knowledgeable of the spectrum of mental health issues.
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Naseeha's team consists of trained counselors who are familiar with Islamic culture and traditions. They are able to provide counseling on a wide range of mental health issues and life challenges, including anxiety, depression, addiction, relationship problems, and more. They also provide support and guidance on spiritual matters, such as coping with grief, finding purpose in life, and strengthening one's faith.
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One of the key features of Naseeha is its emphasis on confidentiality. The helpline is completely anonymous and confidential, which allows callers to feel safe and comfortable when discussing sensitive issues. The service is available 15 hours a day, 7 days a week and callers can reach a counselor through phone or live chat.
We’re Here. 24/7. Just Call.
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100% Free
Anonymous
Faith-informed
Culturally sensitive
Staffed by trained Muslims with various backgrounds in Mental Healt
Because sometimes what you need most is someone who gets it.
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We launched the world’s first 24/7 Muslim mental health helpline because we saw the gap.
There was no space to talk safely. No one was asking how you were really doing. So we built the line we wish existed: a space to be heard, not fixed. A place for Muslim youth and adults alike to feel less alone. It started small, just a few volunteers and a couple of hours a week. Now it’s grown into a system of care that answers over 10,000 calls and texts annually.
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When you call, this is what to expect:
A trained peer support counselor will pick up and greet you, no pressure, no rush.
They’ll ask how they can support you.
The conversation is led by you; they’ll listen, validate, and reflect.
If needed, they’ll help you co-create a plan for next steps, but they won’t tell you what to do.
We are not:
A therapy line (but we’ll help guide you to one)
A religious ruling service (but we understand your values)
We are a peer support helpline, Muslim to Muslim, heart to heart.
What to Expect When You Reach Out
Our goal is to make connecting with our helpline feel simple, safe, and centered on you. Here’s how it typically unfolds
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Call us, you’ll hear our greeting message first, followed by a peer support counselor being connected to you. If you’re texting or chatting, a brief survey may help us better understand how to support you.
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They’ll warmly introduce themselves and ask how you’re doing.
You remain in control; what you share is up to you.
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No labels, no judgment, just compassionate listening.
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If it feels like you might be in crisis, we’ll calmly ask about your safety and help you feel more grounded.
Emergency services are only involved when absolutely necessary, and always with care.
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Whether you’re nervous, sad, angry, or unsure, we hear you.
We’ll help you explore your next steps, without pushing advice.
Often, simply knowing someone’s listening can bring relief.
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Expect calls to be about 30 - 40 minutes, flexible to your needs.
Want to talk later? Call us back when you’re ready.
You can request a male or female counselor at any time.
Languages & Availability
Need to have a conversation in a particular language? Check out our counselor schedules for the week according to their language proficiency.
Daily = 24 hours | Morning = 8:00 AM to 12:00 PM EST
Daytime = 12:00 PM to 6:00 PM EST | Afternoon = 12:00 PM to 3:00 PM EST
Evening = 6:00 PM to 12:00 AM EST | Late Night = 9:00 PM to 3:00 AM EST
Overnight = 12:00 AM to 8:00 AM EST
Frequently Asked Questions
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Our helpline is here for anyone who identifies as Muslim or comes from a Muslim background seeking mental health support. Whether you’re a youth, adult, parent, or part of the wider community, you are warmly welcome to reach out.
We also support non-Muslims and anyone who needs a compassionate, understanding ear. You don’t have to be in crisis, we’re here whenever you need someone to listen.
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Naseeha is a registered charity, and our helpline is funded entirely by donations, grants, and community support. This ensures that our services stay free and accessible to everyone who needs them.
If you’ve benefited from our support, consider donating to help keep these vital services running. Even a small gift can make a big difference, because it only takes one phone call to save a life. Your generosity helps us continue being here for those who need us most.
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Yes, absolutely. You don’t need to have everything figured out to reach out. Whether you're feeling overwhelmed, disconnected, or unsure, Naseeha is here for you.
Our trained Muslim counsellors offer non-judgmental, faith-sensitive support, no issue is too small. Even if you're not sure what you're feeling, we're here to listen and support you through it.
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Yes, you can request a male or female counselor.
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No. This is peer support. We’re here to listen, not diagnose or treat.
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Our counselors are trained in crisis de-escalation and suicide intervention. If you are at risk of harm, we will support you and assess the need for emergency services if necessary. Your safety comes first.
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Calls usually last 30 - 40 minutes, depending on the situation. If you need more time or wish to call another time, you always can.
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Our goal is to connect to you as quickly as possible. Sometimes, if we are experiencing high demand, you might need to wait for a short time. Please stay with us, we’ll be with you as soon as we can. If we are unable to reach you due to high volumes, please try again in a few minutes.
If you have already taken steps to end your life or seriously harm yourself, please call 911, or go to your nearest emergency department. -
You’re welcome here. We support anyone seeking help, regardless of background.
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Our helpline is currently offered in English, French, Arabic, Urdu, Hindi, Punjabi, Bengali, Gujarati. Some counsellors may also be able to speak other languages, but availability is not consistent as scheduling shifts with volunteers.
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Yes. You can call us from any landline or cell phone. And if you don’t have access to a phone, you can start a conversation through our secure chat feature on the Naseeha website. It’s free, private, and available 24/7.
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We aim to create a safe and trusting space. In rare cases, if there is an immediate risk of serious harm, we may need to contact emergency services to keep someone safe. We always try to involve you in that decision and explore all other options first.
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At Naseeha, phone calls may be recorded for quality assurance, training, and safety purposes. Before you are connected to a counsellor, you will hear a brief message informing you about the recording. These recordings are securely stored and only accessible by authorized staff who have signed confidentiality agreements.
Text conversations and call documentation are logged as notes in a secure, privacy-compliant system to document key information needed for safety and quality monitoring.
We take your privacy seriously, and all information is handled with strict confidentiality to ensure your safety and to continually improve our services.
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At Naseeha, you decide how much personal information you want to share.
Our counsellors may ask for certain details to offer support that aligns with your culture and faith or if it’s necessary to ensure your safety. We also use de-identified information to improve our services so you don’t have to repeat your story every time you reach out.
All information you provide is stored securely. You are never required to share your name or personal details. If you choose to share things like your age, location, or background, it helps us better understand your needs and provide you with more meaningful support.
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Yes, it is. At Naseeha, what you share with a counsellor stays between you and them. We honour the trust you place in us, and confidentiality is part of that trust.
The time that we may need to break confidentiality is if there’s a serious risk of harm to you or someone else. In those cases, we may need to take steps to ensure everyone is safe. Our priority is your safety, and we aim to be transparent with you.
We also respect your choice to remain anonymous. Anonymity means you can speak freely and openly without worrying about being identified. Our focus is on listening and supporting you, no matter who you are or where you’re from.
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We welcome your feedback. If you have any questions, comments, or recommendations regarding our Helpline service, please email us at:
📧 helpline@naseeha.net -
If you’ve benefited from our support, or want to help someone else feel heard, safe, and supported, consider donating to keep this service alive. Even a small gift can make a big difference. It only takes one phone call to save a life.
To support this work, please email us at:
Overall, Naseeha is an important resource for Muslim individuals who may be struggling with mental health issues or seeking guidance on spiritual matters. The helpline's culturally competent and spiritually appropriate counseling ensures that all callers receive the support they need in a way that is respectful and sensitive to their unique cultural and religious experiences.
